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Shipping
Free shipping on orders over $500
Turnaround Time
Most orders for In Stock items will ship within 24 hours after order received and going out with best carrier available.
Backordered items are reviewed and communicated with you immediately. We will get with our factory and let you know the estimated delivery time.
Returns
We gladly accept and process returns depending on the reason for the return
We do charge a restocking of 15% for returned items for handling.
Return policy for resalable items
Returned items are subject to inspection by us prior to issuing a refund.
Returned items meeting these conditions will be accepted and approved for refund credit. Refund credit will be credited and processed through the original transaction payment method. If a case arises in which the original payment method is no longer valid, a Store Credit will be issued for the approved refund amount.
"If the original sale did not qualify for free shipping, the shipping cost will be deducted from the refund."
Customers are responsible for returned item shipping charges.
Return policy for defective items
We are extremely proud of the quality and workmanship of the tools we sell, however a situation may arise where a tool may be defective and must be exchanged.
Customers are responsible for returned item shipping charges.
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Steinhaus Enterprise LLC
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